What a difference a few months with a new CEO makes. Things are different at Infosys today. When we talk with them, it’s clear that it’s a different organization than it was a few months ago because of Vishal Sikka, the new CEO. On one level, very little has changed; but on another level, there are significant changes.
Their strategy remains the same. They are leaning into the future by focusing on platforms, intellectual property and software. This is the same strategy they have used for engaging with clients for several years.
It’s the same organization, other than the new CEO. He has yet to bring a large cohort of new executives in. And the firm has the same clients and employees.
So what’s different?
Inside of Infosys, morale is clearly better. There is a renewed sense of optimism in their strategy. We observe renewed vigor and enthusiasm in talking with their clients and in the marketplace. The result is improved execution across the board, from engaging with clients to delivery. Across the board we see improved execution.
We also see a change in customers’ attitudes. They are interested in the new CEO. They are giving Infosys a second chance, and Infosys is finding doors easier to open and audiences more receptive than they were a few months ago.
Here’s the moral of the Infosys story: in the services industry where client relationships and delivery execution means everything, vision and morale matter. Those factors alone can account for improved performance.
It’s not everything, but it’s a powerful ingredient in improving performance. We look forward to seeing what Vishal Sikka will do in reshaping Infosys’ strategy, organization and people. So far we’re seeing an effective start.