Thought Leadership Archive

Where Is The Bottleneck Between Business And IT Aligning?

Stuart McGuigan, the former CIO of the U.S. Department of State and, earlier, the CIO of Johnson & Johnson, says innovation-driven companies (like pharmaceuticals) usually “either furiously spend money to support the launch of new products or later go back and then cut costs. To do both at the same time requires an operational

Peter’s Perspective: The Top 3 Reasons Our Agreement with Wavestone Is the One of the Best Things to Happen in 2021

As have you likely read, effective today, we have signed an agreement and formed an alliance with Wavestone. As part of the agreement, we are transferring our Consulting practice to Wavestone, and as we do this, we are also forming an alliance. With the alliance, Wavestone will be our exclusive partner in the North

Why Is IT And Business Alignment So Elusive?

Today’s pace of business demands that IT move quickly to address business needs – which has a prerequisite of IT getting very tight alignment to what the business needs and doing that work in the right order. It seems basic. But IT has a bit of a history of focusing solely on IT performance

High Spike In COVID-19 In India Affecting Workforce For Third-Party Services In The US | Blog

India is experiencing a COVID-19 spike that started in April and is worse than the original outbreak months ago. Not only are more people infected, but more are also hospitalized this time. It is particularly difficult because the variant that seems to drive this spike is more infectious and affects young people as well

Evolving Challenges In Managing Third-Party Services | Blog

Because of a long effort over the years for companies to become better at providing services, they became more dependent on third-party services (technology providers, platform providers, and services companies). As a result, they now need to become more sophisticated in monitoring the risks of services from third parties. This requires that they professionalize

Benchmarking Vs. Analytics For Peers And Third-Party Services

Companies typically help inform decisions regarding peer group performance and best practices by conducting benchmarking activities. They also use benchmarking to ensure they do not overpay their third-party service providers where they have longstanding relationships. However, it is increasingly apparent that benchmarking has many limitations. Consequently, leading companies address these issues through applying dynamic

Post-COVID IT Modernization And Talent Shortage | Blog

I expect 2021 will be a banner year for the third-party services market. The main driver for the activities is pent-up demand from the COVID-19 pandemic, which shut down or postponed many projects. But companies now seek to buy digital and IT services from a different perspective – I call it practical digital at

Companies Moving To BizOps Model For Optimal Value In Third-Party Services

Both IT and Business Process Services (BPS) outsourcing are migrating to a new operating model, which we at Everest Group call BizOps. This model is a radical reconceptualization of how services are delivered and align with the business. Read more in my blog on Forbes

Dilemma of Customers’ Increased Productivity or Service Providers’ Profitability

I previously blogged about the need for a new third-party services operating model that would be more productive and agile and focus far more on results. Though the industry was on the verge of moving to a new model, adoption was slow at first. Now, attraction for the move to a new model is

Enterprises Rethinking Approach to Third-Party Service Relationships and Contracts

After the initial need to cut costs during the COVID-19 pandemic economic impacts, many companies had a knee-jerk reaction and asked their service provider firms for discounts. As a result of those negotiations, customers now recognize that service relationships (and contracts) are far more complex than they realized. Read more in my blog on