Monthly Archive:: April 2018
Consequences For Customers From Current Services Industry Disruption
On April 26, 2018 In Thought Leadership
The services industry is in disruption, pivoting from highly profitable but mature labor arbitrage factories to a rapidly growing, immature new market based on automation and software-defined market with digital platforms generating value. Most large companies have outsourced numerous IT and business process functions and now depend on the supply chain of services. However,
Robotic process automation is reworking supply chains
On April 24, 2018 In Thought Leadership
Robotic Process Automation (RPA) is a powerful set of digital tools that is poised to have a dramatic effect on the services industry, particularly the business process industry. RPA tools automate well-understood processes currently being done by hand and that have been outsourced. But from our findings in my employer Everest Group’s Pinnacle Model research
Robotic Process Automation Necessitates Deep Change to Achieve Promised ROI
On April 11, 2018 In Thought Leadership
Like most businesses today, your company is probably looking at the possible cost and productivity improvements achievable through digital technologies such as Robotic Process Automation (RPA) and analytics. If so, it’s important to understand that digital transformation is a journey of very deep and broad, company-wide change. Through our Pinnacle Model™ research on digital journeys, we
Avoid This Pitfall In Data-Driven Decisions In A Digital Transformation
On April 9, 2018 In Thought Leadership
A business model change often overwhelms transformation initiatives. As I blogged previously, digital transformation collapses business processes into data. When organizations start looking at their business through the lens of data instead of the lens of a business process, serious issues arise. How the people in a company use the data and make decisions about
Companies Must Approach IT Modernization as a Journey
On April 4, 2018 In Thought Leadership
I believe we’re on the doorstep of very important changes in IT market conditions. IT groups have experimented with hybrid cloud, agile and DevOps, and businesses have experimented with analytics and increasingly experiment with AI. Companies are confident they can now move some pilot experiments into programs, knowing they will support the weight of
Digital Dynamics Disrupt Market Winners And Losers
On April 2, 2018 In Thought Leadership
The effects digital transformation reminds me of the beginning words in Charles Dickens’ “A Tale of Two Cities” – it was the best of times, it was the worst of times, … it was the spring of hope, it was the winter of despair …. One of the interesting aspects of digital transformation is