Monthly Archive:: August 2020

Most companies choose to lower cost in their service areas by using labor arbitrage and outsourcing and, in doing so, save an average of 20%. An alternative approach is to increase productivity; recently, some firms achieved 100-200% improvement  in areas such as applications development and maintenance and other service areas. Clearly the potential offered

When companies use benchmarking, their goal is to identify how their performance compares to other companies and hopefully identify how they can improve costs and performance. Nearly every sizeable company pays for benchmarks. And there is a large benchmarking industry (and my company, Everest Group, participates in this industry). But I believe there is

Companies take different approaches for survival in what now looks to be a protracted and difficult recession caused by the COVID-19 pandemic and global economic crisis. Many want to clean up their balance sheets and focus on their core business. I note several trends in activities emerging from this effort, which also present new