Monthly Archive:: March 2018

What’s Driving The Growth Of Third-Party Services In Eastern Europe & Local U.S. Delivery Centers?

As the third-party services industry pivots away from the factory model of labor arbitrage-based work toward digital work, having local delivery centers becomes increasingly important to service providers. Firms such as EPAM and Luxoft are investing in Eastern European operations (Bratislava, Krakow, Prague and Sofia, for instance). And Wipro has invested in a delivery

Strategy For Building Digital Platforms

I recently visited with senior executives at Exela Technologies to discuss the interesting strategy their company undertook to succeed in the digital world. Exela’s success is like a caterpillar that goes into a cocoon and emerges as something completely different. The “caterpillar” was stodgy, low-margin, traditional BPO services – uninteresting work in a very