Monthly Archive:: March 2016

I’ve been observing the end-user computing environment and believe it’s time for a complete rethink on how IT groups support their end users. What I usually find is that the support interactions are a lot like support interactions with cable companies – and most cable company customers feel that’s an infuriating experience. Cable companies

CIOs need to make sure IT metrics align with business users’ expectations. Once your IT organization aligns with business users’ needs and commits to the journey of achieving those business objectives, you can then determine how to do that. After determining your strategy, you’ll then establish metrics to measure IT’s performance. As Winston Churchill

For those of you who don’t know who or what Amelia is, she is IPsoft’s cognitive agent or, in other words, an Artificial Intelligence agent that can converse with people and act as an electronic call center agent. She can do what I would say is at least 30 percent or more of the

DevOps is the completion of the Agile methodology and creates an engineering environment in which developers can achieve speed. How fast is the difference? Agile is like a person running fast – about 20 miles per hour tops. DevOps is like a person driving a Ferrari who can exceed 200 miles per hour. Often

Imagine yourself in this situation: Your company is in a hyper-competitive market and has identified a compelling new opportunity through leveraging big data and the Internet of Things. But capturing the opportunity requires that you as CIO lead the company in a business transformation initiative – a journey where many organizations typically falter along

As a CIO, you’ve undoubtedly heard and read enthusiastic discussions around the benefits of automation. Beyond its cost savings due to people replacement, automation offers high value in the form of dramatic improvement to: Process efficiency Cycle time (remember, speed is the new currency) Productivity Quality (reduced errors) Scalability Governance and regulatory compliance (requirements

A lot of people in the marketplace are talking about how the large outsourcing transactions are fewer and fewer and soon to be extinct. There are many reasons for the breaking up of megadeals into smaller ones. One is that large, multi-tower deals over time become hard to manage. Another reason: It doesn’t matter

I recently blogged about three stories of the way business is unfolding in the Indian services arena due to dramatic changes driven by automation and digital technologies. Here’s another page-turner from NASSCOM’s February conference: there are three possible or probable business models for moving forward. The first model is the existing labor-based model in

I recently returned from NASSCOM 2016 and, on the long plane ride, reflected on what I heard and observed. I think what I learned can be told through the metaphor of storytelling. While I was at NASSCOM, a beautiful romance story unfolded. That romance is all around the digital marketplace and the potential it

  “Design thinking” is basically a methodology for innovation activities. It came out of Silicon Valley, nurtured in the Stanford Business School, and was designed for product manufacturing, not for services. So why has Infosys adopted it for services? Why is Infosys training over 40,000 of its employees in design thinking? Vishal Sikka, CEO