Monthly Archive:: November 2016

2016: The Disappointing Year in the Services Industry

As many executives are focusing on the changes that may occur in their business in 2017, I think it’s important to take a moment to review what happened in the services industry in 2016. At the outset of this year, we at Everest Group believed the U.S. economy would continue to grow and that

How to Work with Your Service Provider in a Consumption-Based Pricing Model

I’ve blogged several times in the past three years about the benefits of switching to a consumption-based pricing model for services, especially the benefit it delivers in shaving off operational costs. In this model, companies pay only for what they use instead of paying for over-capacity. We see customers’ desire for consumption-based pricing coming

Three Disruptions in Business Services

Whether your company is a service provider or a consumer of business services, you’ll see dramatic change in 2017. This is our 25th anniversary at Everest Group, and reviewing the past 25 years of the services industry got me thinking about where services are taking businesses for the next few years. I’ve seen substantial