Monthly Archive:: February 2019
Why Shared Service Centers Are Growing in Size and Value
On February 15, 2019 In Thought Leadership
The shared services market is growing quickly. US and European firms are either expanding their existing shared service centers (also referred to as “Global in-house Centers” (GICs)) or building new centers. Let’s look at what’s happening and the factors that are driving the growth. Read more in my blog on Forbes
Reduced Barriers for Small or Mid-Sized Firms Building Offshore Shared Service Centers | Blog
On February 12, 2019 In Featured
Since the inception of offshored shared services, sometimes referred to as “Global In-house Centers” (GICs), the underlying assumptions were that (a) size matters and (b) the choice of functions (transactional, scale-driven processes) was a driver for gaining offshoring benefits. But the world has changed. The size and functions constraints no longer pose a barrier
Reduced Barriers for Small or Mid-Sized Firms Building Offshore Shared Service Centers
On February 12, 2019 In Thought Leadership
Since the inception of offshored shared services, sometimes referred to as “Global In-house Centers” (GICs), the underlying assumptions were that (a) size matters and (b) the choice of functions (transactional, scale-driven processes) was a driver for gaining offshoring benefits. But the world has changed. The size and functions constraints no longer pose a barrier
How You Handle Digital Transformation Challenges Matters
On February 6, 2019 In Thought Leadership
Digital transformation disrupts the way companies create value that improves the customer, employee or partner experience. But it involves a multiyear journey and changing a company’s operating model, which is painful and difficult. Building executive and organizational conviction on the vision for what the transformation is and sustaining it over a three-to-five-year journey requires