Monthly Archive:: June 2021

How Can Service Providers Create A Robust Customer Experience For Clients? | Blog

Every company contracting with third-party service providers wants a provider that gives them a good price. On the surface, this is an obvious selection criterion that would put a provider in the winner column. But customer experience is a much deeper and more valuable evaluation component than pricing. Read more in my blog on

Challenges In Companies Reducing Third-Party Service Providers | Blog

We at Everest Group see companies now taking a step back from their practice of the last 10-20 years in contracting with third parties for many different services across the BPO or BPS category and IT stacks. Their step-forward goal is portfolio rationalization – consolidating and reducing the number of vendors and service providers