analytics Archive
Robotic Process Automation Necessitates Deep Change to Achieve Promised ROI
On April 11, 2018 In Thought Leadership
Like most businesses today, your company is probably looking at the possible cost and productivity improvements achievable through digital technologies such as Robotic Process Automation (RPA) and analytics. If so, it’s important to understand that digital transformation is a journey of very deep and broad, company-wide change. Through our Pinnacle Model™ research on digital journeys, we
Analytics Pose Competitive Advantage Questions for Service Providers
On September 23, 2016 In Thought Leadership
Analytics technology is like a three-legged stool. Its rests on three necessary components: talent (data scientists, analysts and project managers), tools (from Excel all the way to Watson) and data. The most powerful is data. Data yielded in analytics are incredibly valuable in addressing business problems. As I recently explained, that value can be
“This Time it’s Different” are Dangerous Words
On August 26, 2016 In Thought Leadership
“This time is different” are often thought of as the most dangerous words on Wall Street. I’ve been in the outsourcing services industry since 1983 in the early days of outsourcing pioneer EDS. I watched the rise of the asset-intensive infrastructure space. Then I watched the rise of labor arbitrage and the enormous changes
Analytics Services Market Maturing Quickly
On July 27, 2015 In Thought Leadership
Analytics has been a bright spot in the services world, particularly for the Indian service providers as their analytics practices have grown faster than the rest of their organizations. They often are able to command premium pricing in this space, and it holds the tantalizing promise of transforming other service lines such as ITO,
Taking the Internet of Things Journey from Pilot to Program
On July 10, 2015 In Thought Leadership
In the services world, how can we create business value from the Internet of Things? As I’ve blogged before, the IoT is replete with opportunities to apply the data flow among IoT devices to business processes and transform the world. Therefore, it should open an unending series of opportunities for service providers to create
The Future of IBM’s Watson and Cognitive Computing
On June 2, 2015 In Thought Leadership
I had the privilege of being at IBM and seeing first hand Watson working on powerful use cases. I must say, even now after a few days of reflecting on it, I think I’m even more impressed with its power and capability than when I was at IBM and saw Watson in use. If,
Infosys’ New Strategy Connects all the Dots
On March 31, 2015 In Thought Leadership
I recently had a chance to sit down with Infosys’ CEO and his team, and they shared with me their new/renew strategy. From what I understand, it resonates with where the market is heading. This is remarkable as it addresses the vexing problems and risks service providers now face in trying to change their
IBM Takes Steps to Ensure It Will Be Relevant for the Future
On October 30, 2014 In Thought Leadership
IBM is taking some bitter medicine right now in its series of divestments. Big Blue recently exited the chip manufacturing business by spinning off that division to Globalfoundries. The move comes on the heels of having exited its server business and voice and transaction BPO business. There’s a lot of media attention to “IBM’s
Service Providers Struggle Using Big Data and Analytics to Drive Growth
On August 19, 2014 In Thought Leadership
Observing service providers’ much talked about efforts to provide new levels of value and create new growth opportunities through big data and analytics reminds me of a quote often attributed to Yogi Berra, the great NY Yankees coach. “In theory it’s simple, in practice it isn’t.” Yogi captures, as only he can, the timeless
The Industry-Wide Significance of Accenture’s PureApps Acquisition
On June 17, 2014 In Thought Leadership
Accenture recently announced its acquisition of PureApps, a UK-based Enterprise Performance Management (EPM) provider. Our understanding is that it’s a full-service provider for all Oracle Hyperion EPM and BA solutions. Nevertheless, PureApps is a small firm and the revenue won’t make a noticeable difference to Accenture. So why is Accenture buying PureApps? My opinion:
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