design thinking Archive

Success Factors in Driving Digital Transformation at the Social Security Administration

The digital transformation at the Social Security Administration (SSA) is remarkable for its approach to ensure a successful outcome. Shifting the process of retiring into a digital world required overcoming a resistant culture, managing multiple stakeholder groups’ needs, surmounting organizational structures and ensuring leaders didn’t lose sight of the end outcome and focus too

Infosys’ Use of Design Thinking

  “Design thinking” is basically a methodology for innovation activities. It came out of Silicon Valley, nurtured in the Stanford Business School, and was designed for product manufacturing, not for services. So why has Infosys adopted it for services? Why is Infosys training over 40,000 of its employees in design thinking? Vishal Sikka, CEO