metrics Archive
Breakthrough Metrics for Solutioning a Customer Transformation Journey
On November 12, 2015 In Thought Leadership
There’s no silver bullet for driving change; it’s a challenge in any organization and services providers and their clients struggle with this. In working with providers and buyers on transformation deals over the years, I observed the need for breakthrough metrics to drive the change through the buyer’s organization. As I mentioned in my
Transformation Services Procurement: What’s Wrong with this Picture?
On November 10, 2015 In Thought Leadership
For large transformation projects, the services world has locked itself into a world permeated with high dead deal costs, wasted solutioning, and long transitions of nine to 18 months where the client sees low value and tries to get the provider to absorb the cost as well as expensive consultants and legal fees for