Outsourcing Services Management Archive
Deciding Between Active and Passive Management of Outsourcing Services
On June 14, 2016 In Thought Leadership
Understand which model works best for managing outsourcing services in a consumption-based pricing model. There are effectively two models for managing outsourcing relationships, whether it’s for IT and infrastructure services or for BPO. The services industry has been pushing a managed services environment as the best practice. But in reality, this is not the