IT is fundamentally changing how it operates. The changes are broad and far-reaching. New technologies enable new operational practices, but they require fundamental changes in the way companies deploy and manage technology. Basically, companies are turning IT into a product rather than a set of processes and projects. Read my blog on Forbes
If you’re following my blogs regularly, you know that I’ve been discussing what we at Everest Group think is the issue of our time. Vetted, powerful new technologies such as cloud, analytics, cognitive computing and robotic process automation (RPA) should be making big differences in businesses; but for the most part, they’re achieving only