Comedian George Carlin commented that men are stupid and women are crazy — and that the reason that women are crazy is that men are stupid. My observation is that it’s a strikingly similar dynamic to what’s occurring in large enterprises’ spend decisions in the global services market today.
Business stakeholders are “stupid.” They’re off doing their own thing, making snap decisions, stringing together solutions with half-tested as-a-service offerings and believing those solutions will scale up to meet enterprise production needs.
CIOs are “crazy.” They’re tearing their hair out, so to speak, in frustration over the business stakeholders’ actions. They try to engage business stakeholders in conversations, but the biz folks don’t have time for that. Furthermore, the CIOs’ funding has been taken away and given to the business stakeholders.
There is no time to plan, so CIOs must show a complete offering rather than going through a meticulous planning process. And CIOs are told they are accountable for security and compliance, yet they are not given the ability to shape the new solutions going in place. The situation is turning them into crazy people.
Why they talk past each other
CIOs and business stakeholders march to different drums, thus frustrating each other to the point of being stupid or crazy.
But in a way it makes perfect sense since both operate in their own world. And neither perspective is irrelevant. It’s just that the perspectives and operational goals differ in those two worlds, so they misunderstand each other. The business units misunderstand the CIO, and the CIO misunderstands the business units. In the words of Winston Churchill, they are two nations divided by a single language. They both talk technology, but they talk past each other because they come from completely different places.
Carlin’s opinion is that as long as men are stupid, women will be crazy. My opinion: As long as business stakeholders focus on business needs that get met in immediate gratification through SaaS and proofs of concept, the CIOs will be crazy. Look out for some very complicated discussions when it comes to funding and scaling the SaaS and proofs of concept across the enterprise.