Thought Leadership Archive

The stakes for businesses have rarely been as high as they are now. The global pandemic is upending companies’ existing mindsets, strategies and investments. It’s leading to new decisions about actions and strategies that must occur at the same time but appear contradictory. This causes a lot of confusion for people in enterprises as

The crashing global economy caused by the COVID-19 pandemic now wreaks havoc on businesses. But the pandemic eventually will end, and there will be compelling opportunities at that time. As I explained in my prior blog, companies need to take steps now that enable them to accelerate through the pandemic curve so they can grab

I’m speaking with company leaders in many industries as they grapple with the COVID-19 pandemic and global economic crisis. For the most part, they focus on getting essential services up and running and understanding the implications of their workforce working from home. When we step back and view progress to date, consider the enormity

A lot of vendors are starting to drop the term “digital.” We’re at a point in digital maturity where North American and European businesses accept the importance of technologies such as cloud, AI and automation. They ran experiments on these technologies and validated that they work. Now businesses are moving to “digital at scale.”

Clearly, the coronavirus (COVID-19) already has an impact on the global economy and broader market. Companies are cancelling conferences and events. They are closing their campuses to outsiders. Travel is restricted. And in some instances, companies impose a work-from-home policy. In the IT and BPO services industry, decision-making is stalled, and we already see

Today, nearly all companies invest in assembling digital platforms as a source of significant efficiencies and competitive advantage. Platforms enable a data-driven world and allow companies to create new business value in improving experiences for customers, employees and partners. Multiple platforms and other software components usually comprise the platform a company assembles. For example,

IT is fundamentally changing how it operates. The changes are broad and far-reaching. New technologies enable new operational practices, but they require fundamental changes in the way companies deploy and manage technology. Basically, companies are turning IT into a product rather than a set of processes and projects. Read my blog on Forbes

Many initiatives that companies fund in our current business environment fall under the broad heading of digital transformation. They are large, well-defined projects, but they actually take the form of ongoing agile journeys in which organizations implement and learn to use new technologies and then add more technology. As companies abandon the old waterfall

Fundamental changes are happening to the core set of assumptions that underpin how cloud ecosystems have been operating.  Some of the traditional assumptions are no longer true today or won’t be true soon. The changes are for the worse – they raise prices and introduce significant additional complexity for companies that operate in a

When considering your company’s IT spend decisions for 2020, it’s helpful to know what your peers and competitors expect for IT spend this year. What are their top investment priorities? Their biggest challenges? Is their focus different for 2020 than it was in 2019? How will their plans change if the economy strengthens or