Peter Bendor-Samuel

At this point in time, every CIO knows that the cloud is a more agile, faster and cheaper place to be. But they have a tremendous amount of technical debt in legacy ecosystems, which, so far, has proved to be largely resistant to moving into cloud. There are a lot of companies, like AWS,

One of the prevailing myths in the services industry is that more automation means higher profits for the service providers. The theory: as they introduce automation they reduce the number of FTEs per revenue dollar; therefore, they would get higher profits. The reality: it’s not true in the market overall. Higher profits from automation

The services market is aflutter with the coming impact of migrating work from legacy environments to cloud environments. Twenty-five to 30 percent of capacity in legacy environments today is utilized for testing, making it ideal as the first workload in services to migrate to cloud. We see signs that this migration is already underway.

It’s very clear that robotics process automation (RPA) and cognitive computing have tremendous capacity to digitize our workforce and reduce the number of back-office FTEs. Leading companies are looking at doing this in a big way, looking to automate thousands of jobs that have been performed by FTEs. But they consistently run into a

At Everest Group, we’ve been studying the reason behind the disappointing phenomenon of powerful new disruptive technologies achieving only modest, incremental benefits instead of their promised performance breakthroughs. In my recent blogs, we’ve looked at whether the fault could be due to hype or immaturity of the technologies, whether it might be a lack

There’s no doubt that Brexit created a slowdown in European outsourcing during the last two quarters, especially in the UK. How long will the slowdown last? Let’s look at what’s really going on. The reason Brexit contributed to slowdown is because it created indecision and senior management attention was captivated by the unthinkable prospect

In three of my recent blogs, I’ve discussed the possible reasons as to why companies are only getting modest, incremental benefits from vetted, powerful new technologies such as cloud, analytics, cognitive computing and robotic process automation (RPA). These technologies should be making big differences – performance breakthroughs. As I’ve mentioned, we at Everest Group

If you’re following my blogs regularly, you know that I’ve been discussing what we at Everest Group think is the issue of our time. Vetted, powerful new technologies such as cloud, analytics, cognitive computing and robotic process automation (RPA) should be making big differences in businesses; but for the most part, they’re achieving only

In my prior blog, I discussed the phenomenon that vetted, powerful new technologies such as cloud, analytics, cognitive computing and robotic process automation (RPA) should be making big differences in businesses; but for the most part, they’re achieving only modest, incremental benefits. Why aren’t they delivering performance breakthroughs? In answering this question, we need

There’s an important dynamic happening with new technologies. Cloud, analytics, cognitive computing, and robotic process automation (RPA) are available to businesses today, but they’re only creating modest, incremental gains. Why aren’t these technologies creating a bigger difference in businesses? Take cloud for example. We’re way past the point of discussing whether or not to