consumerization Archive
Services Sales through the Looking-Glass
On May 22, 2015 In Thought Leadership
Lewis Carroll is famous for his novel, “Through the Looking-Glass, and What Alice Found There.” In this whimsical world, everything starts out as familiar things but, on examination, turn out to be nonsense. It puts me in mind of many service providers’ sales pitches. Perhaps my favorite part of the Looking-Glass novel is Jabberwocky,
The Curveball Impact on IT Spend Decisions
On July 12, 2013 In Thought Leadership
There is an interesting new twist these days on how organizations initiate, fund, and make IT spend decisions. It’s sparked by two major trends: Nicholas Carr’s 2003 Harvard Business Review article claiming that “IT doesn’t matter” and the consumerization of IT. As a result, some organizations no longer view their CIOs as responsible for
The Consumerization of IT may be a Bigger Problem for Business than IT
On September 28, 2011 In Thought Leadership
King Cnut (Cnut the Great) of England, Denmark, Norway, and parts of Sweden once famously instructed the tide to refrain from rising, only to hours later find its disdain for his royal decree. Today’s CIOs find themselves faced with similar limits on their power and influence as Androids, iPhones, and iPads flood the workplace.
The Consumerization of IT and Business Processes: Why the Shift to End-to-End Processing Puts Power in the Hands of the User
On September 14, 2011 In Thought Leadership
Consumerization is widely credited as one of the seminal factors transforming the world of IT and forcing structural change on corporate IT departments. At the core of this consumerization is a fundamental change in expectations by the user community. Along with the average Joe becoming increasingly accustomed to downloading an app to a smart