consumption-based Archive
Automated Services Need a New Licensing Structure
On October 6, 2015 In Thought Leadership
Service Delivery Automation (SDA) encompasses cognitive computing as well as RPA (robotic process automation). Software providers that provide SDA come to market with an enterprise licensing structure that basically requires the customer to license a number of agents for a specific length of time. But in using this licensing model, service providers unintentionally constrain
Demand Management Is Made Possible through as-a-Service Model
On September 15, 2015 In Thought Leadership
Demand management has been the unicorn of enterprise IT – something frequently talked about but rarely seen and never captured. Every centralized IT organization would love the ability to accurately manage user demand. It would provide tremendous return if it were possible; but to date it has been largely or completely thwarted in large
Groundbreaking Rio Tinto and Accenture As-a-Service IT Deal
On May 1, 2015 In Thought Leadership
Rio Tinto, a global diversified mining company, recently announced a groundbreaking initiative they are undertaking with Accenture. This can best be described as moving Rio Tinto’s enterprise IT function into an as-a-service model. Game-changing benefits permeate this deal, and it’s an eye-opener for enterprises in all industries. Let’s look at what Rio Tinto gains