EXL Service Archive
Goldilocks-Sized Service Providers
On November 11, 2014 In Thought Leadership
Businesses today actively seek — and happily find — a different kind of service provider. Like the fairy tale Goldilocks sizing choices among the three bears, they find some providers are too large, some are too small, but others are just right. The just right players are growing spectacularly. But I believe it’s mainly
EXL Positions Itself for Growth with Acquisition of Blue Slate
On July 18, 2014 In Thought Leadership
Earlier this month EXL acquired Blue Slate Solutions and positioned itself for growth through transformation services. But the move also reflects a broader industry move. Blue Slate is a consulting firm that drives operational transformation. The acquisition looks to be a move to buttress and increase EXL’s ability to add value to clients through
What Can We Learn from the EXL-Travelers Contract Termination?
On November 14, 2013 In Thought Leadership
If you follow the news, you probably saw last week that three people working for EXL used some operational process materials about EXL’s client Travelers with a competitor of Travelers. Travelers found out about it and terminated the contract. We see companies terminating for cause all the time, but terminating a contract for breach