industry-specific strategies Archive
Trends Reshaping the BPO Marketplace
On December 3, 2014 In Thought Leadership
The BPO segment of the services marketplace has been undergoing significant change in its growth trends. As we lean into 2015, here’s a look at how and where BPO is experiencing the biggest growth. Industry-specific offerings lead growth, and horizontal BPO growth comes from newer segments. Industry-specific segments The industry-specific segments are growing significantly
The Limits of Verticalization
On May 5, 2014 In Thought Leadership
Many service providers are busy organizing along vertical industries and going to market with vertical solutions. As the services industry matures, it’s very clear that customers want to do business with companies that understand their industry. However, many providers find that verticalization doesn’t give them the growth acceleration they anticipated. So there are limits
What’s Reinvigorating EPAM, Syntel and Virtusa?
On October 11, 2013 In Thought Leadership
Over the last five years the story of growth in the global services industry has been one of the rich getting richer. In fact, the larger tier-one firms, especially Cognizant and TCS, are growing faster than the marketplace. But I think it’s more notable, at this time when markets are maturing and growth is
And That’s the Way It Is
On September 19, 2013 In Thought Leadership
When I think about the ITO and BPO industries today, I can’t help thinking about Walter Cronkite, the American journalist who anchored the CBS Evening News from 1962-1981. He was known as the most trusted man in America. Back in those days there were no 24-hour cable TV news stations and no Internet —
What’s Differentiating about TCS and Cognizant?
On August 2, 2013 In Thought Leadership
It’s earnings season for the outsourcing industry. So far, we’re seeing mixed results: modest growth in most companies (including Accenture, IBM, Infosys and Wipro ) and strong growth in a few. Notably, Cognizant and TCS are pulling away from the pack. Or as my old running coach would say, they are showing the competition