IT Infrastructure Archive

The Consumerization of IT and Business Processes: Why the Shift to End-to-End Processing Puts Power in the Hands of the User

Consumerization is widely credited as one of the seminal factors transforming the world of IT and forcing structural change on corporate IT departments. At the core of this consumerization is a fundamental change in expectations by the user community. Along with the average Joe becoming increasingly accustomed to downloading an app to a smart

Eleven in 2011: Everest Group’s Predictions for the Global Services Industry

The number 11 holds far-reaching significance in numerology, in the bible, among doomsday theorists, and in the dice game craps, to name just a few instances. What’s the significance of Everest Group’s 11 predictions for the global services industry in 2011? Let’s take a look.  1. Unleashed discretionary spend that fueled the 2010 global