IT Support Services Archive
CIOs Need to Reconceive the Process Design for IT Support Services
On March 31, 2016 In Thought Leadership
I’ve been observing the end-user computing environment and believe it’s time for a complete rethink on how IT groups support their end users. What I usually find is that the support interactions are a lot like support interactions with cable companies – and most cable company customers feel that’s an infuriating experience. Cable companies