shared services Archive
Reduced Barriers for Small or Mid-Sized Firms Building Offshore Shared Service Centers | Blog
On February 12, 2019 In Featured
Since the inception of offshored shared services, sometimes referred to as “Global In-house Centers” (GICs), the underlying assumptions were that (a) size matters and (b) the choice of functions (transactional, scale-driven processes) was a driver for gaining offshoring benefits. But the world has changed. The size and functions constraints no longer pose a barrier
Digital Transformation’s Impact on IT Shared Services
On November 3, 2017 In Thought Leadership
Enterprises realized value in IT shared services organizations for the past three decades. Over the past two years, I’ve delved into the nuances of capturing the promise of digital transformation. As I think about the impact of digital transformation on shared services, it becomes clear that shared services are in for substantial changes. I
How Can a Service Provider Take Advantage of the Increase in New Shared Services Starts?
On April 10, 2014 In Thought Leadership
In a recent blog I noted that there is a new wave of shared services activity. But don’t dismiss that news with an assumption that new starts in shared services just means taking a slice of business away from third-party service providers. Here are my tips for shifting this potential business loss to a
Are We About to See a New Wave of Shared Services Activity?
On March 28, 2014 In Thought Leadership
We were recently a sponsor at the 18th annual Shared Services & Outsourcing Week conference in Orlando (part of SSON, the leading event for shared services). The significant portion of attendees that are just embarking on shared services for the first time and opening up new shared services capabilities was striking to us. It