Thought Leadership Archive

Retail bank’s strategic implementation illustrates new third-party services trend. Why would a large retail bank with access to the largest, most sophisticated systems integrators and fintech firms in the world opt, instead, for a relatively small boutique service provider to build one of its most important systems? This “David vs. Goliath” story caught my

For the past few years, the pendulum for control over technology decisions moved into the business, and the stakeholders other than the CIO gained increasing flexibility to deploy technology. Now we’re seeing a bit of a pendulum swing back towards the CIO’s influence. It isn’t that we’re going back to the days in which

Digital transformation and IT modernization initiatives require strong leaders to lead an organization through change – and not just technology and process change. Mindsets, organizational principles and policies, as well as combatting resistance to changing the status quo are major activities in these types of initiatives. Recently, I blogged about a highly successful initiative

The news about pending immigration and H-1B visa reform in recent weeks plowed anxiety into companies and workers in both the US and India. I’ve closely followed the visa reform movement and blogged about how it was evolving many times since 2013. The buzz in recent weeks was so hot it carried a “the

A major, complex modernization initiative provides example of two success factors in managing transformational change. I’ve consulted with and observed many organizations undertaking IT modernization initiatives. An organization that achieved impressive results is NYU Langone Health, the academic medical center at New York University. The initiative started with the vision of the chairman of

  Two important activities are happening today in IT. One is a requirement to modernize IT. The second is digital transformation. These are the types of initiatives happening now in all enterprises. Both are important. Both drive value. Both prepare IT to make a bigger impact on the business, and both lower costs. But

What are the major areas where companies will focus their spend on technology or third-party services this year? What challenges will impact those investments? In reviewing the trends in 2017, I believe we’ll see more of the same this year and an increase in digital adoption. However, I believe we’re at the beginning stages

Many industry analysts have a theory that digital transformation will happen rapidly. But I don’t believe that. I think it will happen over five to 10 years. While digital adoption grows, we’ll see dramatic consolidation in the IT and business process services markets based on the legacy labor arbitrage factory model. A plethora of

The stakes are high for service providers trying to transition to digital technologies and business models. Currently there is no clear leader in the space. One of the biggest barriers to providers rotating to digital is gaining experienced digital talent. I’ve been watching providers’ strategies to acquire the necessary talent, and Wipro just made

As the services industry shifts into a digital world, there is a growing misalignment in interests among service providers, their critical stakeholders and investors, and their clients. Why should clients care about this growing rift with their service providers? Because it changes the service providers’ investments and commitment. Here’s what I see clearly happening.