Peter Bendor-Samuel

10. Technicolor splendor. Because of the growth in video conferencing, we’re going to eliminate our travel budgets and do everything through video conferencing. 9. Lightning strikes twice. Apples and Androids have gone too far and the Bring Your Own Device model is unsupportable. So we’ll go back to company-issued PCs and phones so we can

With apologies to George Orwell and his novel “Animal Farm,” I think Napoleon the Pig’s famous quote (“All animals are created equal, but some animals are more equal than others”) has important applicability and insight for the services industry. The industry is changing very quickly. Customers are open and eager for transformation and to

DevOps offers a tantalizing opportunity for the service provider industry. On one level, it’s perfect. It allows service providers to get closer to the business, deploy automation and provide an integrated services stack with greater wallet share. There are even clear indications that it can be applied to a legacy environment as well as

Management consultant and bestselling author Peter Drucker wrote, “The only thing we know about the future is that it is going to be different.” That is, indeed, true for service providers, as new technologies increasingly adopted this year are a catalyst for change in nearly all aspects of the services business. Here are four

For those of us who follow immigration reform, particularly with a view to how it would affect the services industry, the latest proposed legislation coming from Senator Grassley out of the U.S. Senate is troubling. If his proposals become law – and one might imagine they would have some possibility, given he’s the chairman

The current way we buy complex services through a purchasing department is to come up with elaborate detailed requirements, which often can only be implemented over several years. We put these out to bid, forcing the vendor community to respond with far more detail and waterfall project plans laying out in excruciating detail how

I recently went to dinner with a CIO who talked about having two major service providers in his company’s portfolio – an Indian provider and Accenture. He told me he uses both providers aggressively. We were talking about the fact that both providers have similar rate cards, large numbers of offshore workers, and they

There’s no silver bullet for driving change; it’s a challenge in any organization and services providers and their clients struggle with this. In working with providers and buyers on transformation deals over the years, I observed the need for breakthrough metrics to drive the change through the buyer’s organization. As I mentioned in my

For large transformation projects, the services world has locked itself into a world permeated with high dead deal costs, wasted solutioning, and long transitions of nine to 18 months where the client sees low value and tries to get the provider to absorb the cost as well as expensive consultants and legal fees for

Much of the industrial arbitrage industry is based on developing tight and clear SOPs (standard operating procedure) for work, putting it into large factories in India where very bright people are asked to operate with tightly defined parameters and conform to them very rigorously and then go home. Unfortunately, in doing so, we inadvertently