BPaaS Archive
The Empire Strikes Back in the Services World
On August 6, 2015 In Thought Leadership
I’ve been blogging about the changing world of services and how the growth is in the SaaS and BPaaS space. However, capturing SaaS and BPaaS opportunities is incredibly frustrating for large service providers, especially incumbents. Their efforts to win these deals often end up like David defeating Goliath. That’s because, for the most part,
Services Buyers: Don’t Overlook Technical Debt in New Techs
On July 2, 2015 In Thought Leadership
Any replacement of new technology for an old technology, or a new approach to technology acquisition, incurs a technical debt that the consumer of the technology must pay down. Providers make all kinds of promises around SaaS, BPaaS and platforms, which lead buyers to believe they can avoid the technical debt when they adopt
Software Eats Everything
On June 25, 2015 In Thought Leadership
A widely quoted phrase these days is “software eats everything.” It refers to the great value that software delivers. I believe it also applies to the profound impact it’s making in the services world. Software is disintermediating the industrialized labor arbitrage model and also infrastructure services. Let’s look at the huge implications for the
Why Is ADP So Successful?
On June 16, 2015 In Thought Leadership
At Everest Group, we’ve been assessing why some service providers are so successful. Using a framework we created that focuses on six characteristics, it’s easy to understand why ADP is so successful. At the heart of their success is the fact that they live up to their promise of being the most trusted firm
Avoid the “Gotchas” in Purchasing Next-Gen Tech Services
On June 10, 2015 In Thought Leadership
The new technologies sweeping the market hold great promise of competitive advantages. But there’s a disturbing trend occurring in the services sales process for these technologies that poses a risk for buyers. Look out for providers talking about cloud, mobility, big data, the Internet of Things, and social in the same breath as SaaS/BPaas,
Global Services Trends and Tipping Points for 2015
On January 12, 2015 In Thought Leadership
It’s the season when analyst/advisory firms flood the media their predictions and top-10 lists. One problem with those lists is the services world rarely has 10 things that are different from the year before. Another problem is we tend to hype new technologies and business models and make predictions about their impact in the
Sales Strategy Shift in the Cloud Services Market
On November 13, 2014 In Thought Leadership
The fact that enterprises are making a strategic intent shift to cloud and as-a-service models changes more than the service delivery model. It also changes the value proposition and therefore causes implications for provider’s sales strategies. For starters, the focus turns away from the provider’s capabilities. Sure, those capabilities are still important. But with
A Rose by Any Other Name
On August 22, 2014 In Thought Leadership
Shakespeare said a rose by any other name would smell as sweet. However, what the eternal bard did not say but easily could have is that it would not have sold as well. The rose that’s catching fire now in the marketplace is as-a-service offerings. But service providers are confusing the market. As-a-service offerings
Automation, the Once and Future King
On April 1, 2014 In Thought Leadership
I once read that our society’s major accomplishments over the last 50 years were that we had harnessed lightning and used it to get sand to think. This massive leap forward was about using information and computers to automate processes, and it really took center stage in the service marketplace. But 15 years ago
IBM Remakes Itself
On March 10, 2014 In Thought Leadership
You can bet IBM Global Services doesn’t want any more earnings announcements like its Q4 2013 report. Big Blue posted year-over-year revenue growth of only 4 percent instead of the 7 percent it indicated just three months ago and its 5 percent Q3 growth. Its margins are good, but clearly IBM has a growth