innovation Archive
How To Get Innovation From Service Providers and Vendors
On January 14, 2020 In Thought Leadership
Companies today hold all business functions to a mandate for innovation. Innovation should create business value (a better experience for employees, customers, and partners). It should create agility and speed. It should make business functions more easily adaptable, easier to change. And it should also lower the cost of the functions over time. The
How a CIO Shifted IT’s Role to Enable Growth through Digital Innovation
On April 19, 2017 In Thought Leadership
Imagine you’re the new CIO at a global vehicle manufacturing company (with industry-leading products) that now faces stiff competition from new players in its market. The CEO brought you in to lead the company transformation to enable dramatic growth quickly. The management committee had already developed a vision of its future state and developed
Selling New Services Concepts
On February 10, 2015 In Thought Leadership
Why are many service providers struggling to sell new technology in volume through traditional channels? If the provider’s sales team challenges the buyer with a new concept such as the Internet of Things and the buyer understands how it will change their business, why don’t they take action and buy it? The answer is
The Innovation Dance Floor is Getting Crowded
On January 26, 2015 In Thought Leadership
The innovation dance floor is getting awfully crowded with a lot of eager participants. CIOs want to re-establish their traditional role of custodian of technology driving innovation. CMOs wants to be at the forefront of using innovation to change the customer experience and outreach. Data scientists are using the new analytics tools and want
The Services Industry Is Not Getting Its Return from Investing in Innovation
On April 2, 2014 In Thought Leadership
At the request of a BPO provider, we did a fairly exhaustive study of all vendor/provider-funded innovations and their impact on the business growth. The data were startling. Our study clearly revealed that the hundreds of millions of dollars that providers invested in innovation yielded very disappointing returns. Although they often succeeded in taking
The Ethical Dilemma of Service Provider Innovation
On February 26, 2014 In Thought Leadership
I must confess I look askance at how some services customers think. They want to keep their cake and eat it too. But it’s batty and preposterous to think you can have something both ways if the two ways conflict. We’re seeing schizophrenia in the marketplace. Customers look to the provider community for insight
We Don’t Get Innovation
On February 10, 2014 In Thought Leadership
The lack of innovation from service providers is a constant and mournful refrain echoing around the industry. This plaintive and mournful dirge reminds me of Sisyphus, who was cursed to endlessly roll a boulder up a hill, only to watch it tumble back down, never achieving satisfaction. Likewise, the unending efforts of service providers