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Having come closer to the end of the COVID-19 business crisis and now looking at the consequences for the third-party services market next year, I am increasingly optimistic that we will see an extremely strong year going forward. In fact, I believe it will be historically robust. Yet, COVID is still here, and the

We live in an increasingly distributed business world in which organizations rely on timing and components in different parts of the world and in different time zones. To deliver greater value to customers, organizations now must combine assets and capabilities across companies into a single collaborative platform where they can create new value. This

AWS Cloud recently declared “war” on legacy applications and infrastructure through a set of incentives for customers. The strategy is its latest move to escalate the battle for market share among cloud platform providers. More importantly, decision-makers in companies of all sizes need to fully understand the ramifications (good and bad) for their companies.

Despite the challenges, the COVID-19 pandemic and resulting recession drives many businesses to accelerate innovation in their operating model and find ways to create differentiated value. Is your company looking for new avenues to create value, grow revenue, build resilience and optimize processes? If so, you should pay attention to why leading companies now

Ecosystems always existed in businesses, but the importance of collaboration across ecosystems dramatically increases today in the effort to create new value. However, the underlying software architecture – traditional database technology – that supports collaboration was built for a siloed, boundaried approach to business, not a networked approach among multiple enterprises or even multiple

Most companies choose to lower cost in their service areas by using labor arbitrage and outsourcing and, in doing so, save an average of 20%. An alternative approach is to increase productivity; recently, some firms achieved 100-200% improvement  in areas such as applications development and maintenance and other service areas. Clearly the potential offered

When companies use benchmarking, their goal is to identify how their performance compares to other companies and hopefully identify how they can improve costs and performance. Nearly every sizeable company pays for benchmarks. And there is a large benchmarking industry (and my company, Everest Group, participates in this industry). But I believe there is

Companies take different approaches for survival in what now looks to be a protracted and difficult recession caused by the COVID-19 pandemic and global economic crisis. Many want to clean up their balance sheets and focus on their core business. I note several trends in activities emerging from this effort, which also present new

I noted in several recent blogs that the COVID-19 crisis increased the need for digital transformation because the crisis brings new value-creation opportunities to businesses, and I explained how to capture those business advantages even in a recession. It necessitates implementing the right infrastructure – not just cloud and automation, but also a robust data management capability. Unfortunately, many companies

During the COVID-19 crisis, companies moved nearly all their white-collar workers around the world to work from home. It was an eye-opening experience. Almost universally, executives were surprised that working from home is far more effective than they anticipated. In fact, in many instances, it appears that people are more productive working from home