Featured Archive

Every company wants to create new value for competitive advantage. One component of value is hyperproductivity. In the past, I blogged about eight levers that help achieve hyperproductivity; and I have observed more than one company achieve a 350% productivity improvement in a year using these levers. I now want to focus on one of those

Do you know that some software development teams have improved their productivity by 100-200% in a year, and some even by 350%? Most companies complain that their IT teams do not operate quickly enough and/or do not meet business needs. I blogged in the past about how to drive dramatic productivity improvements. But as I

Every company contracting with third-party service providers wants a provider that gives them a good price. On the surface, this is an obvious selection criterion that would put a provider in the winner column. But customer experience is a much deeper and more valuable evaluation component than pricing. Read more in my blog on

We at Everest Group see companies now taking a step back from their practice of the last 10-20 years in contracting with third parties for many different services across the BPO or BPS category and IT stacks. Their step-forward goal is portfolio rationalization – consolidating and reducing the number of vendors and service providers

India is going through a new COVID-19 wave that is truly horrific. On May 19, India set the world record for the most COVID-19 deaths in a single day (4,529 deaths and 267,334 new cases in the prior 24 hours). In the past month, its COVID-19 fatalities increased by sixfold. A huge percentage of the nation’s

Companies today are socially accountable to their stakeholders, the public and government entities. Corporate Social Responsibility (CSR) incorporates the commitment to ensure workforce diversity and to reduce carbon footprint. It matriculates down to every aspect of a company; thus, it also includes third-party services providers, Global Business Services (GBS) centers and a company’s supply

As have you likely read, effective today, we have signed an agreement and formed an alliance with Wavestone. As part of the agreement, we are transferring our Consulting practice to Wavestone, and as we do this, we are also forming an alliance. With the alliance, Wavestone will be our exclusive partner in the North

India is experiencing a COVID-19 spike that started in April and is worse than the original outbreak months ago. Not only are more people infected, but more are also hospitalized this time. It is particularly difficult because the variant that seems to drive this spike is more infectious and affects young people as well

Because of a long effort over the years for companies to become better at providing services, they became more dependent on third-party services (technology providers, platform providers, and services companies). As a result, they now need to become more sophisticated in monitoring the risks of services from third parties. This requires that they professionalize

I expect 2021 will be a banner year for the third-party services market. The main driver for the activities is pent-up demand from the COVID-19 pandemic, which shut down or postponed many projects. But companies now seek to buy digital and IT services from a different perspective – I call it practical digital at