Featured Archive

Optimism Rising as Nilekani Returns to Infosys as Board Chairman

The management squabbling, blaming and furor that played out publicly in the news for months before and since last week’s resignation of Infosys CEO Vishal Sikka is enough to cripple any business. It seemed the firm faced a daunting uphill battle to move beyond the instability and uncertainties the infighting caused and to identify

Bitten by the Blockchain Bug

The business world is abuzz with the potential benefits of blockchain distributed ledger technology and the wave of disruption it will bring in not just payment transactions but also sharing information of value to participants in a distributed ledger. The media are already referring to it as an “internet of value.” Even though Blockchain

How Donald Trump May Save the India-heritage Outsourcing Firms

Over the past month or so, many of the India-heritage outsourcing firms have reacted to the current political climate to announce significant hiring goals for onshore (U.S.) hiring while scaling back applications for H-1B visas. There are numerous reports across the country of these announcements creating a frenzy of governors courting the companies to

Indian Service Providers Making Difficult Choices and Laying Off Workers

Service providers in India have issued several announcements around their intentions to let a fairly sizeable number of employees go. Six thousand at Cognizant, 1,000 at Infosys, more than 200 in the Mumbai office of Capgemini (a French company), and several hundred last month at Wipro with expectations of another 10 percent of the

Huge Unaddressed IT Market for Service Providers

In a world where sales for IT services have been decelerating, we believe there is a $400 billion unaddressed market for IT services. A huge, attractive prize for service providers. But it requires a different business model. This blog post describes the situation. The Market is Shadow IT The unaddressed market is enterprise shadow

Trump Dump

In our Everest Group forecast for the services industry earlier this year, we predicted deceleration from 3.2 to 2.8 percent in the broader services market and deceleration from 7.1 to 6.8 in in the Indian market. We see no reason to change that prediction of deceleration now. But something notable has happened since we

How to Future-proof Your Transformation Project

I recently came across an observation about parenting that I think is wisely applicable to business decisions: “When we make assumptions, we contribute to the complexity rather than the simplicity of a problem, making it more difficult to solve.” It’s a trap that companies often fall into at the outset of a digital or

CBS Misses The Mark On American Job Loss And H-1B Visa Issues

A segment of the March 19 CBS “60 Minutes” TV show reported on the H-1B visa program. The show shed light on the pain and suffering of Americans losing their jobs to foreign low-wage workers and the indignity in the way it happens. Interviewees pointed out that companies exploit the H-1B visa program as

How Digital Technology is Changing the Status Quo in Services

What business wouldn’t want a 700% improvement in developer productivity or a big reduction in testing time or reduced time to market? The move to digital technologies carries the promise of dramatic transformation. With digital technologies, companies can do things that they have never done before. Digital is not a matter of delivering existing