Thought Leadership Archive

In our Everest Group forecast for the services industry earlier this year, we predicted deceleration from 3.2 to 2.8 percent in the broader services market and deceleration from 7.1 to 6.8 in in the Indian market. We see no reason to change that prediction of deceleration now. But something notable has happened since we

It’s a safe bet that most enterprises as well as service providers pay attention to Accenture’s market moves and investments. After all, Accenture is the world’s largest independent consulting and IT outsourcing firm, so who wouldn’t think it wise to learn by observing the firm’s strategies? Let’s look at Accenture’s recent acquisition of Genfour.

Deloitte recently announced it acquired cloud consulting firm Day1 Solutions. Deloitte is one of the world’s largest service providers and has service relationships with most major U.S. enterprises. Day1 is a small firm. So, this raises the question: Why does Deloitte need Day1? And why should your enterprise care? Deloitte needs Day1 for the

Imagine you’re the CIO tasked with driving change in a digital transformation at your company. You and other leaders have marshalled the organization toward the intended goal, and everyone has voiced commitment to achieving the breakthrough performance you expect. You’re at the start of year two of the initiative, but it’s not playing out

The news in the UK’s leading IT publication, The Register, announced that Oracle has hired specialists to conduct due diligence on synergies and impacts of Oracle acquiring Accenture. Obviously, the feasibility study is at an early stage, and neither of the giant companies is commenting on the news… and it might not happen. But

I recently came across an observation about parenting that I think is wisely applicable to business decisions: “When we make assumptions, we contribute to the complexity rather than the simplicity of a problem, making it more difficult to solve.” It’s a trap that companies often fall into at the outset of a digital or

A segment of the March 19 CBS “60 Minutes” TV show reported on the H-1B visa program. The show shed light on the pain and suffering of Americans losing their jobs to foreign low-wage workers and the indignity in the way it happens. Interviewees pointed out that companies exploit the H-1B visa program as

In the heat of battle in the services industry’s rotation from labor arbitrage to digital, Genpact made a significant move today that signals to everyone it’s playing to win. Genpact announced it signed an agreement to acquire Rage Frameworks, a leader in enterprise Artificial Intelligence (AI) and automation technologies and services. Genpact moved the

The potential for breakthrough performance from digital transformation is enormous, but it requires a different approach to the initiative. The first step is to build a vision or strategic intent for the breakthrough performance and then build broad organizational support for the journey. The executives with responsibility for keeping the business running can’t allow

There’s a new stake in the ground for H-1B visa reform. Beginning on April 3, 2017, the US Citizenship and Immigration Services (USCIS) will temporarily suspend premium processing for all H-1B visa petitions. Large U.S. tech firms stand out as firms that will suffer disruption from the suspension, but the impact will be felt