Peter Bendor-Samuel

I recently came across an observation about parenting that I think is wisely applicable to business decisions: “When we make assumptions, we contribute to the complexity rather than the simplicity of a problem, making it more difficult to solve.” It’s a trap that companies often fall into at the outset of a digital or

A segment of the March 19 CBS “60 Minutes” TV show reported on the H-1B visa program. The show shed light on the pain and suffering of Americans losing their jobs to foreign low-wage workers and the indignity in the way it happens. Interviewees pointed out that companies exploit the H-1B visa program as

In the heat of battle in the services industry’s rotation from labor arbitrage to digital, Genpact made a significant move today that signals to everyone it’s playing to win. Genpact announced it signed an agreement to acquire Rage Frameworks, a leader in enterprise Artificial Intelligence (AI) and automation technologies and services. Genpact moved the

The potential for breakthrough performance from digital transformation is enormous, but it requires a different approach to the initiative. The first step is to build a vision or strategic intent for the breakthrough performance and then build broad organizational support for the journey. The executives with responsibility for keeping the business running can’t allow

There’s a new stake in the ground for H-1B visa reform. Beginning on April 3, 2017, the US Citizenship and Immigration Services (USCIS) will temporarily suspend premium processing for all H-1B visa petitions. Large U.S. tech firms stand out as firms that will suffer disruption from the suspension, but the impact will be felt

End-user compute is the IT area that garners the most dissatisfaction among business users. Interestingly, it’s also the lens through which IT’s success and value is most often viewed by the business executives, as it indicates customer satisfaction. The problem is it just doesn’t work well; in fact, it doesn’t make sense. The end-user

Suddenly, on-shoring is becoming more in vogue. Like many U.S. CIOs and their C-suite colleagues, you may be actively exploring how to duplicate or offset the loss of cost benefits from offshore/labor-arbitrage services. I have good news for you, along with a crucial tip. Four primary factors are driving U.S. companies to make the

I think the annual NASSCOM conference is always a great time. I get to catch up with old friends, at least one-third of the Indian service providers industry’s leadership attends and it’s an insightful venue for capturing the mood of the industry’s providers. This year the mood was more somber and more reflective than

In a video discussion, General Electric’s CEO Jeff Immelt discussed digital transformation and stated that companies must “either embrace the future or you’ll find yourself not able to satisfy your customers.” Third-party IT and business service providers also face a changing market and are taking steps to align themselves with the new business realities

A very public debate has been taking place between Cognizant and Elliot Management Corp – the activist investor that bought a $1.4 billion stake in Cognizant a year ago. Effectively, Elliot has actively sought to alter the course Cognizant’s board has taken for dealing with the changing situation in the IT services industry. As