Peter Bendor-Samuel

We at Everest Group see companies now taking a step back from their practice of the last 10-20 years in contracting with third parties for many different services across the BPO or BPS category and IT stacks. Their step-forward goal is portfolio rationalization – consolidating and reducing the number of vendors and service providers

India is going through a new COVID-19 wave that is truly horrific. On May 19, India set the world record for the most COVID-19 deaths in a single day (4,529 deaths and 267,334 new cases in the prior 24 hours). In the past month, its COVID-19 fatalities increased by sixfold. A huge percentage of the nation’s

Companies today are socially accountable to their stakeholders, the public and government entities. Corporate Social Responsibility (CSR) incorporates the commitment to ensure workforce diversity and to reduce carbon footprint. It matriculates down to every aspect of a company; thus, it also includes third-party services providers, Global Business Services (GBS) centers and a company’s supply

Stuart McGuigan, the former CIO of the U.S. Department of State and, earlier, the CIO of Johnson & Johnson, says innovation-driven companies (like pharmaceuticals) usually “either furiously spend money to support the launch of new products or later go back and then cut costs. To do both at the same time requires an operational

As have you likely read, effective today, we have signed an agreement and formed an alliance with Wavestone. As part of the agreement, we are transferring our Consulting practice to Wavestone, and as we do this, we are also forming an alliance. With the alliance, Wavestone will be our exclusive partner in the North

Today’s pace of business demands that IT move quickly to address business needs – which has a prerequisite of IT getting very tight alignment to what the business needs and doing that work in the right order. It seems basic. But IT has a bit of a history of focusing solely on IT performance

India is experiencing a COVID-19 spike that started in April and is worse than the original outbreak months ago. Not only are more people infected, but more are also hospitalized this time. It is particularly difficult because the variant that seems to drive this spike is more infectious and affects young people as well

Because of a long effort over the years for companies to become better at providing services, they became more dependent on third-party services (technology providers, platform providers, and services companies). As a result, they now need to become more sophisticated in monitoring the risks of services from third parties. This requires that they professionalize

Companies typically help inform decisions regarding peer group performance and best practices by conducting benchmarking activities. They also use benchmarking to ensure they do not overpay their third-party service providers where they have longstanding relationships. However, it is increasingly apparent that benchmarking has many limitations. Consequently, leading companies address these issues through applying dynamic

I expect 2021 will be a banner year for the third-party services market. The main driver for the activities is pent-up demand from the COVID-19 pandemic, which shut down or postponed many projects. But companies now seek to buy digital and IT services from a different perspective – I call it practical digital at