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Acute Talent Shortage Set to Break Budgets | Blog

Companies that create annual budgets will find their 2021 budget busted because of the rapidly increasing rise in the price of talent – both for internal employees and for talent provided by third-party service providers. Even the wage situation six months ago is significantly different from now, as are the chances for hiring and

How Persistent Teams Improve Productivity In IT | Blog

Every company wants to create new value for competitive advantage. One component of value is hyperproductivity. In the past, I blogged about eight levers that help achieve hyperproductivity; and I have observed more than one company achieve a 350% productivity improvement in a year using these levers. I now want to focus on one of those

Essentials For Increasing IT Team Productivity | Blog

Do you know that some software development teams have improved their productivity by 100-200% in a year, and some even by 350%? Most companies complain that their IT teams do not operate quickly enough and/or do not meet business needs. I blogged in the past about how to drive dramatic productivity improvements. But as I

How Can Service Providers Create A Robust Customer Experience For Clients? | Blog

Every company contracting with third-party service providers wants a provider that gives them a good price. On the surface, this is an obvious selection criterion that would put a provider in the winner column. But customer experience is a much deeper and more valuable evaluation component than pricing. Read more in my blog on

Challenges In Companies Reducing Third-Party Service Providers | Blog

We at Everest Group see companies now taking a step back from their practice of the last 10-20 years in contracting with third parties for many different services across the BPO or BPS category and IT stacks. Their step-forward goal is portfolio rationalization – consolidating and reducing the number of vendors and service providers

COVID And India’s Viability As Third-Party Services Destination | Blog

India is going through a new COVID-19 wave that is truly horrific. On May 19, India set the world record for the most COVID-19 deaths in a single day (4,529 deaths and 267,334 new cases in the prior 24 hours). In the past month, its COVID-19 fatalities increased by sixfold. A huge percentage of the nation’s

How To Achieve Your Company’s Corporate Social Responsibility In Services Components | Blog

Companies today are socially accountable to their stakeholders, the public and government entities. Corporate Social Responsibility (CSR) incorporates the commitment to ensure workforce diversity and to reduce carbon footprint. It matriculates down to every aspect of a company; thus, it also includes third-party services providers, Global Business Services (GBS) centers and a company’s supply

Where Is The Bottleneck Between Business And IT Aligning?

Stuart McGuigan, the former CIO of the U.S. Department of State and, earlier, the CIO of Johnson & Johnson, says innovation-driven companies (like pharmaceuticals) usually “either furiously spend money to support the launch of new products or later go back and then cut costs. To do both at the same time requires an operational

Peter’s Perspective: The Top 3 Reasons Our Agreement with Wavestone Is the One of the Best Things to Happen in 2021

As have you likely read, effective today, we have signed an agreement and formed an alliance with Wavestone. As part of the agreement, we are transferring our Consulting practice to Wavestone, and as we do this, we are also forming an alliance. With the alliance, Wavestone will be our exclusive partner in the North

Why Is IT And Business Alignment So Elusive?

Today’s pace of business demands that IT move quickly to address business needs – which has a prerequisite of IT getting very tight alignment to what the business needs and doing that work in the right order. It seems basic. But IT has a bit of a history of focusing solely on IT performance